GENERAL
TERMS AND CONDITIONS OF USE AND SERVICE
LUGGAGE
STORAGE SERVICE – TRAVEL LIGHT LOCKERS
Playa
del Inglés, Gran Canaria
1.
Provider Identification Details
The automated
luggage storage service is provided by:
Company Name:
Israel Cadore Núñez, trading as: Travel Light Lockers S.L.
Tax ID (CIF):
12448129T
Registered
Office: Avenida de España, 7, Centro Comercial Prisma, Local 2, Playa del
Inglés, San Bartolomé de Tirajana, 35100, Las Palmas, Spain
Contact Email:
info@travellightlockers.com
Customer
Service Phone: +34 691 17 79 15
2.
Purpose of the Service
Travel Light
Lockers provides users with a temporary rental service for smart lockers
designed for storing luggage and personal belongings. The facilities are
located at the Prisma Shopping Center in Playa del Inglés (Gran Canaria) and
aim to facilitate traveler mobility, allowing them to enjoy their stay without
the burden of carrying their luggage.
3.
Acceptance of Terms and Conditions
Use of the
lockers implies full and unreserved acceptance of these General Terms and
Conditions. Travel Light Lockers reserves the right to update or modify these
terms at any time. Such modifications shall come into effect from the moment
they are published on the official website.
4.
Booking and Access Process
Booking: The
user must make the booking via the official Travel Light Lockers website or
directly at the terminal located on the premises, completing the form with
accurate and up-to-date information.
Payment:
Payment for the service shall be made using the payment methods enabled on the
platform (credit/debit card, mobile payment, or others).
Confirmation:
Once payment is confirmed, the user will receive an email or notification with
the booking details, including the assigned locker number and the access code
or link.
5.
Use of Lockers
Access: The
user may access the locker during the contracted period using the provided code
or link.
Permitted
Content: Storing personal items is permitted, provided they do not violate applicable
laws or the restrictions set forth in these terms and conditions.
Prohibited
Content: It is strictly prohibited to store the following in the lockers:
- Illegal items.
- Dangerous, flammable, toxic, or
polluting substances.
- Animals or living beings.
- Perishable food or food that is not properly packaged.
- ID Cards, passports, personal documents, travel documents or any other kind of document.
- Cash, jewelry, or valuables.
6.
User Responsibility
The user is
solely responsible for the proper use of the locker and the items stored within
it. Any damage caused to the locker due to improper or negligent use shall be
the responsibility of the user, who must bear the corresponding repair or
replacement costs.
7.
Operating Hours
The lockers are
available for use during the following hours:
Access to the
premises and on-site booking are available from 08:00 to 22:00. Between 22:01
and 07:59, access to the premises is possible only using the access code
provided at the time of booking, and services must be booked via the website:
www.travellightlockres.com
8.
Rental Duration and Item Retrieval
Minimum
Duration: 24 hours
Late Retrieval:
If the user does not retrieve their belongings at the end of the contracted
period, Travel Light Lockers may:
- Access the locker to clear the space.
- Hold the left-behind items for a maximum
period of two months (60 days), in accordance with Article 615 of the Civil
Code.
- Apply a surcharge equivalent to the
standard daily rate for the type of locker occupied.
- Consider the items abandoned if not
claimed within the legal timeframe, proceeding to hand them over to the Lost
Property Unit of the San Bartolomé de Tirajana Local Police.
9.
Handling of Left-Behind Items
Notification to
User: If an item is found left behind in a locker, Travel Light Lockers will
attempt to notify the user so they can retrieve it.
Custody:
Left-behind items will be held by Travel Light Lockers for a maximum of 60
days, in accordance with current regulations.
Handover to
Authorities: If the item remains unclaimed after this period, Travel Light
Lockers will hand it over to the Lost Property Unit of the San Bartolomé de
Tirajana Local Police. Exceptions: Items that are unsanitary, dangerous, or
perishable, or that by their nature cannot be properly stored, will not be
accepted.
10.
Cancellations and Refunds
Cancellation
Policy: Cancellations are accepted up to 24 hours before the start of the
contracted service.
Refunds: In the
event of cancellation within the permitted timeframe, the amount paid will be
refunded within a maximum of 48 hours.
11.
Security and Surveillance
Travel Light
Lockers facilities are equipped with security and video surveillance systems to
ensure the safety of stored belongings. However, Travel Light Lockers is not
liable for loss or damage caused by circumstances beyond its control.
12.
Customer Service
For any
inquiries or issues, the user may contact customer service via:
Email:
info@travellightlockers.com
Phone: +34 691
17 79 15
Customer
Service Hours: 08:00 to 20:00
13.
Applicable Law and Jurisdiction
These
conditions are governed by Spanish law. For the resolution of any dispute, the
parties submit to the courts and tribunals of San Bartolomé de Tirajana (Las
Palmas), waiving any other jurisdiction that might otherwise apply to them.
